CONTACT

Our support team helps you reliably and competently with any inquiry related to Mercia Gaincroft. Whether you're just finding out, already registered or actively using the platform, we help you move forward quickly.

How to contact us

We provide specific support on all matters related to your account and the use of Mercia Gaincroft. Our team is available Monday to Friday during normal working hours (CET) and handles requests with high priority. Typical areas in which we assist:

• Creation and verification of your account, as well as account management (includes profile and risk settings)
• Technical help for the platform, the app or in case of errors
• Questions about deposits and withdrawals, processing times and accepted payment methods
• Information about features, strategies, AI logic and available instruments
• Feedback, ideas and suggestions for improvement and development
• Support for other issues, from general to individual

Use the secure contact form below and fill in all relevant fields so we can process your request quickly. As a rule you will receive a response on working days within 24 hours, often sooner. For urgent technical matters a live chat may be available (weekdays 9–18).